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Site FAQ

New customer setup—Are you a new customer? Great! Unlike other sign supply e-commerce sites, there’s no need to call us to setup an account. Simply start shopping, adding items to your cart as you go. When you’re ready to check out, just follow the simple steps when prompted to register.

At this time we are not accepting international orders through the webstore. Please call to place your order.

Searching for a specific product—In navigating our webstore, you’ll find a category list along the left side of your screen. Use this list as a guide for finding the types products you’d like to order. If you know the specific name of the product, we encourage you to use our powerful Search tool located on the upper left of your screen--simply type in all or part of the product name or product type.

Password/Logon issues—If you have forgotten your password, please click the “Click here if you’ve forgotten your password” link on the Log on page and follow the instructions.

Customer Portal—The Customer Portal is a fantastic tool for our customers. Through the Portal you can quickly view your account balance, check your order status, reorder items, and more! You must be logged in to access your account information.

Live Help—If you should need assistance finding a product, or have questions about an item, please click on our Live Help feature on the homepage. This screen will open a dialog box with one of our helpful customer service agents. Can't find the size or color you need? Special orders may be available! Contact us through the Live Help feature or call 877-237-4464.

Coupon codes—If you’ve received a coupon code through a mail piece or email, you may enter it during the checkout process on the Review And Submit screen in the field labeled Coupon Code. Please be sure to click the Apply button after entering your coupon code.

Credit card safety—We’ve taken great steps to ensure that the payment information you provide us is secure. Our site uses SSL (Secure Socket Layer) which ensures that all information, such as credit card numbers and passwords, is sent using128-bit encryption. All credit card information we receive is protected by hiding the first 12 digits. At no point can anyone see the full credit card number you use with us. This meets the Payment Card Industry (PCI) standard for secure storage of credit card information.

Changing an order—Orders are processed Monday through Friday, 8 a.m. – 6 p.m. local time at each of our 10 locations. Because we strive to ship your order the same day you place it, please call 877-237-4464 to make changes to your order.

Returns—You may return a product to your nearest Advantage branch. Customers returning stock material and /or equipment not used, damaged or converted may receive a credit with a 25% restock fee, providing the material is returned within 60 days. Stock items are credited within 48 hours of return to Advantage Sign and Graphic Solutions. Specialty items such as, but not limited to, special orders and drop ships are not returnable and no credit will be issued. Freight charges are never reimbursed. All software is not returnable.

Contact us – Contact phone numbers and addresses for our Corporate Headquarters and branch locations can be found on our Contact page. Here you will also find our Sales Representative finder. Just enter your zip code to find the sales representative for your area.

Contact Support—If you have questions regarding technical issues with equipment or software, our exceptional Technical Support team, ATS, is ready to serve you. ATS can be reached at (800) 251-0929 or via email at techteam@advantagesgs.com.